I can't log into my live account

The gold subscription is still active, when i check the friends list of my silver account i see my account still has the gold label. I can't log onto xbox.com with my gold account because i can't remember my windows live id or password because i've had this
account for years. so i can't check that site because i need to log in on my gold accounts windows live id to see my billing information

I can't log in any of my accounts, even if they aren't connected with xbox live.

Hi Sean! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox Live account. No worries, let me help you sort this out.

Based on your description, you can only access the games and apps on your console if you are using the Xbox account that installed them in the first place unless that account is set as home Xbox for game sharing.

Furthermore, if you are trying to play the games, you will need to access the Xbox account where the games were purchased to confirm their licenses.

If that account was 11 years old and it has not been used ever since, it is possible that the account was permanently closed and expired within 2 years of inactivity.

However, you can still try to recover your account just in case the account has not been expired yet by submitting your request via the account recovery web form: (If you still remember or you can still find your email address.)

https://account.live.com/acsr

After submitting the form, you will be contacted on your contact alternate email within normally 1-2 hours maximum time of 24 hours. Once they validate your account, you will receive a reset password link that will take you back access to your account.

If you completely forgot the email address of that account, please follow the instructions to recover the email address using the link below:

https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

You may also check this link for reference:

https://answers.microsoft.com/thread/56a5a7e6-c569-4a7f-8d6a-eb8a1355e34d

Just a gentle reminder that we are only Microsoft gamers just like you here in this community. We are not Microsoft employees and we do not have tools to access your account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I've Just logged in my account. Back to normal, finally!

Hello, Toby. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Important: Please refrain from sharing personal information, including email addresses, gamertags, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, and based on the information you provided, it seems that your account has been compromised.

If that's correct, you can try retrieving the account by following some recommendations provided in this related article from Microsoft:
https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

I’ll remain attentive to any other inquiry you may have.

Regards,

Arturo.