I cant log into my account on my xbox.

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please power cycle your console by turning off your Xbox by holding the power button for 10 seconds.

Unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.

And then check your internet connection. Kindly make sure your Xbox is connected to the internet. Go to Settings > Network Settings and select Test Network Connection.

Next is to remove and Re-add Your Account. Go to Settings > Account > Remove Accounts.

Select your account and choose Remove.

Restart your Xbox, then go to Settings > Account > Add & Manage to re-add your account.

Then clear alternate MAC address. Go to Settings > Network Settings > Advanced Settings.

Select Alternate MAC Address and choose Clear.

Restart your console.

Kindly sign in your account to your Xbox and see if it works this time.

Thank you for your cooperation.

Since you couldn't reset the password through the email listed in the security information you will need to submit an account recovery form here => Recover your account (live.com)

Hi there,

For something like that you are probably best off contacting support via this link

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

- Press and hold the Xbox button and the Eject button to hear a beep to turn on the console. - You will hear a beep immediately and a second beep 10 seconds later.

- The power light will flash before the second beep.

- Do not release until the second triggering beep.

Observation. If you have an Xbox One S All-Digital Edition, you will need to keep both the Xbox button and the Link button, as the console does not have an Eject button.

Hello Antonio,

Sorry for the issue with signing in. Could you
Power cycle the console first to see if this clears it up. If that does not clear it up, I would recommend you to

remove and re-add your account.

*******Very important make sure you know the primary email/password to the account before removing from the console.**********

Hope this works, let us know.

Thanks,

Brad

Xbox Forum Team