I can't log in to my Microsoft Store account.

Lelelaut · Oct 1, 2023

I can't log in to my Microsoft Store account. After entering the password, it loads, then prompts me to enter the password again and again. I've tried using a different account, but it's the same

:)

Peyote_Cowboy

I also can't log in on the microsoft store. I created a different account on my computer with admin privleges and a local login. It was able to log in on both the xbox app and the microsoft store. So how do I fix my main account to allow me to log in on
that?

Stephanie Dequito

Hi Lelelaut! I'm more than happy to help you out!

Just to confirm, are you referring to Microsoft Store on Windows PC?

If yes, please try to follow these methods:

1. Try clearing off your cached credentials - Type credential in Windows Start Search box > Click Credential Manager > Clear off all credentials under Windows Credentials > Generic > Now reboot your computer.

2. Reset the Microsoft Store.

Press Windows key + I.
Select Apps.
Under the Apps & features tab, look for Microsoft Store.
Click on Microsoft Store, then Advanced options.
Scroll down and click on Reset.

3. Uninstall & Reinstall Store
Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

To learn more about this, I have provided you with the sources below:

https://answers.microsoft.com/en-us...password/e70a3386-8b61-43f4-b797-96aa8e714088

https://answers.microsoft.com/en-us...password/6bc79d2b-0e18-4602-91c2-251451639ed5

Kind regards,
Stephanie

MargaretNeuner

I'm not really sure how to answer that. I am logged into the Microsoft Store with my Microsoft account. I am logged into the Solitaire app with my Xbox account. I think they are the same, but I can't swear to it.

ValWyverian

I'm logging in with my microsoft account, through the microsoft account log in.

I've already migrated my account and it worked, because I played after it migrated. I've been having this issue after I changed to the new minecraft launcher they've released through the microsoft store, and I can't log in to Xbox Live through the Xbox app either.

I just wanna play minecraft-

MichelleBailey2

I am logged into my son's laptop with my son's Microsoft account. I opened the Microsoft Store app, and on the top right side it displays his icon, indicating we are signed in under his account profile. How do I log out of the Microsoft Store, and log in to the store again with my account?

I can't log in to my Microsoft Store account.