I can't log in to my account please help!

You can check to see if you have a suspension at https://enforcement.xbox.com You should also have received an email to the email address for that gamertag.

If that's not the problem have you tried powercycling your console by holding the power button on it for 10 seconds till it shuts down or tried deleting then redownloading the gamertag to the console?

I checked if i had a suspension and it says that im clear. I'm trying rn deleting my gamertag, but it can't download. Because remember when i say that i have wifi but can't connect to xbox life? Same problem here can't connect so it can't download my gamertag
.

You can check to see if you have a suspension at https://enforcement.xbox.com You should also have received an email to the email address for that gamertag.

If that's not the problem have you tried powercycling your console by holding the power button on it for 10 seconds till it shuts down or tried deleting then redownloading the gamertag to the console?

Hi
Mama i Alan,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for
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Thank you and have a great day!

Oh wait i just needed to change my wifi. Sorry for mistake. But funny thing is that from my first main wifi it didn't work but when i changed it its good. Thanks for trying to help me

Hello Kyla, thank you for contacting us, I'm here to assist you.

the best option we have now is to request a password reset directly from your console if you have access to the phone number or alternate email that you previously provided.

step 1: verify your identity
-On the console Sign in screen, type in your email address, and then select the I forgot my password button.
-Type the characters displayed on the screen so we know you’re not a robot.
-The phone number(s) or alternate email address(es) that you previously provided for security are listed on the Show that you’re you screen.

If for some reason you can’t access any of the contact methods shown, go to “Recover your Microsoft account online”.

Otherwise, continue to Step 2: Receive a security code

-On the Show that you’re you screen, select the security contact method (email address or phone number) where you want to receive your code.
-Check your phone, email, or authenticator app for the security code, and type it in the field provided on the Check your phone or check your email screen.

If you use an authenticator app:

Some people find it more convenient to set up an authenticator app on their phone, so they don’t have to wait for a code.
If you’re already using an authenticator app, use my authenticator app will appear as an option on the Show that you’re you screen.
To use the app, follow these steps:
-Choose Use my authenticator app, and then select Next.
-Retrieve the authentication code from the app, and then type the code into the field provided on the console.

If you use two-step verification:

If you activated two-step verification for your Microsoft account, you’ll need to request and type the security code twice, using a different contact method each time.

step 3: create a new password
Once you’ve verified your identity by typing the security code that was sent to you, you’ll be prompted to choose a new password and type it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols.

-On the Pick a password screen, type your new password.
-On the One more time screen, retype the same password to verify.
That’s it! Your password has been reset.

When you complete the sign-in process, you’ll be asked if you want to save your password on the console. Make sure you remember your password even if it’s saved on your console, so you can manage your account online or access your profile on a friend’s console.

I hope this helps!
Have a wonderful day,
Adam.