I can't leave my original family

Hi! My name is Ben an Independent Advisor and a fellow Xbox gamer. Hope you are doing well!

Can you tell us what device have you tried so far to manage and remove the other account? If it is added as a member or child then only the adult account can remove it. But no worries let us try to troubleshoot it.

What I suggest is to try using a different device or browser to remove or manage the account. You may try the steps below to manage the other account to remove it:

1. You can actually try to create an alternate account that will serve as a parent if you still cannot remove it. If you don't have one you can create at https://signup.live.com page.

2. Using the parent account sign in via https://account.microsoft.com/family page and add the other account.

3. Accept the invitation using the other account.

4. Using the parent account created, go to the https://account.microsoft.com/family page again to manage the child account.

5. Under the child account, click elipsis or 3 dots button and choose the Manage option.

There you may change the date of birth of the child account and remove any restrictions. Or you may also choose to leave the family group using your main account instead after having another adult account added as a substitute.

I hope the above steps work for you but if not, please do let us know and we will try to assist you with the best of our knowledge.

Kind regards,

Ben

Hello DeanDayton,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand how important it is for you to leave your Microsoft Family to manage your own finances and games. We have read that you already posted same question few months ago and was advised to tell your parents (organizer) to remove you from Microsoft Family. Since you wrote back with the same concern and information that your Family group organizer cannot remove you from the group. We encourage you to contact live support team for assistance about your account.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

May I ask what seems to be the problem with why you wanted to leave the family group? Are you having trouble with your privacy and account settings?

If you're the only one on the family group it means that you don't have one but if you're still a minor you need to ask your parents to create their own Microsoft account and add you as a member under their family group.

Hi there,

This particular feature doesn't require access to the e-mail account itself. The account can still be logged into on our
account page. But ngocphi is correct that your stepfathers account would need to be accessed to change this features settings. Happy gaming!

his email being active has nothing to do with his parental ms account

He has to signin at accounts.microsoft.com

If he forgot the password he has to work with them to reset it