i cant leave my family since im the only one in it and i cant change the age since its a...

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

To be honest with you, looks like the system is detecting that you own a child account as you won't be able to see the page if it's considered as child.

If it's not considered as adult, you need to ask an adult on your family to manage your settings by adding you as a child under their family account. You can check this

https://support.microsoft.com/en-us/account-bil...

Thanks for the reply.

Its very unfortunate that it cant be changed even with proof of age since im already an adult.

I suggest that this function should be implemented since Sony does allow the change of the DOB with sufficient proof.

Hello, the parent/adult account in my case is a inactive account so I cant fix my age. and I am already in a family that I cant leave

There is no adult account for my child account so I cant change my child account setting. I want to purchase something but cant since i cant find my adult account. When i press on family, it only comes up with my child account.

i need to chang my age im really 19 but i cant change my age