I can't launch a game with the account I used to purchase it

IUFake · Mar 20, 2017

It was around 6 PM and I was just casually surfing throught the "market" on Warframe when it suddenly freezes. I proceeded to exit the game and quit it. I attempted to launch it, but it's now saying that I have to "Sign in with the profile used to purchase".
The account I was logged into was the only account I used to purchase anything. (FYI Warframe is free) I forced shut down the Xbox and it doesn't work. I restarted the Xbox through the menu and it still doesn't work. I would like to know why it's informing
me to sign into the account that purchased Warframe when I am signed into THAT account. It's be great if someone could enlighten me. Thanks. ^^

:)

Th4tGiraffeTh0 · Mar 20, 2017

Error code 0x87e105dc

every time I try to launch a game, it gives me an error code, 0x87e105dc, and it will tell me to either “Sign in to the profile used for purchase, or buy a copy from Microsoft Store. (0x803f9006)” or will either tell me “something went wrong” and gave the
the error code stated above. What do I do? No games at all will launch, and I’ve logged into both accounts and try to launch the games.

Werisomenickle · Mar 20, 2017

Fix this!!!!!!!!

Xbox fix this before the Ubisoft sale ends and so I can play my games please I can't play my games and when I try it says sign in with the account used to purchase and I am

brandiesel1 · Mar 20, 2017

Hello, there seems to be an issue at the moment that is causing this issue, but dont worry, its not happenening to just you. Keep an eye on the link below for updates.

Xbox Live Service Status | Xbox Live Service Outage

brandiesel1

Hello, there seems to be an issue at the moment that is causing this issue, but dont worry, its not happenening to just you. Keep an eye on the link below for updates.

http://support.xbox.com/en-IE/xbox-live-status

SigmaTheDJ

So you deleted the account that was used to purchase the games? If that's the case, the only way to play them with a different gamertag would be if your console was set as your original gamertag's home Xbox, which, presumably it's not, as that's why the games aren't launching. There is no way to set that console as your original gamertag's home Xbox now, as the account no longer exists.

Purchases can't be transferred from one account to the other and as you deleted the account that purchased the games, I don't think there's anything you can do. That's assuming I'm understanding the situation correctly.

Shippy84

I have the same issue, I've just purchased through Xbox app on pc, when I launch the game I can't find it anywhere and in game marketplace is asking me to purchase it.

XBF Eladio M

Hey Roma

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to launch some games with your current account.

It appears that the games that you purchased are on another account, and you will need to recover access to this account before you are able to launch those games.

I recommend using the
Lost Account Solution wizard to attempt to recover the account on which you purchased these games in order to be able to use them, as with any digital content, you need to be signed into the account that owns these to launch them.

Give this a try and let us know if this works for you!

PWAD05

I purchased Super SFIV on a different account and tried to launch the game on the account i purchased it with, but it is saying that I do not own the game on that account, I bought Ultra SFIV on my account though. I’d have to go into the other account’s
purchase history to make sure that it is purchased, and then get back.

I can't launch a game with the account I used to purchase it