I cant join my friends on minecraft

Hello I am experiencing this problem with Minecraft im trying to join my friends realms but it said you cannot play minecraft realms because of how your account is set up. You can change your privacy and online settings in aka.ms/account settings
but it never works i cant find privacy settings anywhere it sends me to xbox support everytime. Please help

i cant join my friends and i cant go online

Hi Jesse,

Thankyou for your quick response. I have checked and the settings and my son can join other worlds I create just not one we have all been playing in together anymore.

any suggestions I am willing to try.

thanks

Amanda

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, you may need to perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi Jesse,

Yes sorry I am still here

Thanks

Amanda

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

First check if his privacy settings allows online multiplayer, if it doesn't please toggle it to "Allow". Please refer to this link https://support.xbox.com/en-US/help/family-onli...

Check under the tab "Manage settings on Xbox.com" and sub-tab "Manage a member's online safety and privacy settings"

Hope this helps.