I can't install a game I bought

Zoey Garner · Jun 28, 2023

So awhile back I bought Conan exiles and played it but recently I uninstalled it now im trying to reinstall it but for some reason it isn't appearing on my owned games and then when I go onto the store and go on manage it only brings up the add-on that comes with it not the game itself I don't exactly know what to do

:)

Kimmy_24

Hi, Zoey. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

If I may ask, are you trying to install it on Xbox or PC? Kindly also double check your transaction thru https://account.microsoft.com/billing/orders to make sure that you're on the right account where it was purchased.

Nursemorph

Did you buy the right version? Did you buy the PC version when you have a console or vice versa? That message usually means you have bought the wrong version if the game isn't a Play Anywhere game, which MC isn't (far as I know)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Open the Microsoft Store app on your Windows 10, log in with the account that purchased the game in the upper right corner, after logging in to the account look for the game in the app and install.

Tezzarrific

you can only get that game for pc from EA, Steam or GOG.

ask for a refund

the reason you sometimes see it listed in gamepass on pc is due to EA access being available as part of the sub, it basically downloads the games via the EA app and starts it via the EA app.

Smwutches

What you bought is for the console, not PC.

I can't install a game I bought