I can't hear people but they can hear me help

Discus and support I can't hear people but they can hear me help in XBoX on Consoles to solve the problem; i can hear party and non party members if I have my pad just right but if I barley move it they start to fade out then no sound they can still hear me... Discussion in 'XBoX on Consoles' started by southsnake, Mar 24, 2015.

  1. southsnake
    southsnake Guest

    I can't hear people but they can hear me help


    i can hear party and non party members if I have my pad just right but if I barley move it they start to fade out then no sound they can still hear me the whole time have bought a new mic and new headset anyone else have this issue?

    :)
     
    southsnake, Mar 24, 2015
    #1
  2. fearlessgav
    fearlessgav Guest
    i can hear them but they can't hear me

    I'm having problems with my headsets I brought 2 new today I can hear them but they can't hear me can u help plz
     
    fearlessgav, Mar 24, 2015
    #2
  3. DZ0
    DZ0 Guest
    Mic isn't working, I can hear people but they can't hear me?

    I can literally hear everyone but they can't hear me. From what it appears, the mic is fully functioning but I don't know whats wrong with it.
     
    DZ0, Mar 24, 2015
    #3
  4. RippenHarra
    RippenHarra Guest

    I can't hear people but they can hear me help

    Go to settings and devices and make sure your controller is assigned to your profile. If this doesn't work try a hard reset by holding down the power button on the front of console.
     
    RippenHarra, Mar 24, 2015
    #4
  5. Kathy A. Win User

    people can hear me but i can't hear them

    Hello WilledJupiter8,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are trying to use your single jack headset for PC gaming and is unable to hear the voices of your friends. Let us check on this together so you will get back to gaming.

    Based on your description, you can hear the music and sound but not the voices. There could be an issue with compatibility, third party apps that has settings for audio or system/apps/drivers needs to be updated or could be anything related to the headset that is disabling specific sound to be outputted. To have a better understanding, we would like to further isolate your concern.

    1. May we ask what is the make and model of your headset?
    2. When was the last time you can hear a voice from these apps or services - Discord or Skype or games? .
    3. Are we playing Xbox games or different storefront games?
    4. Is the driver for the audio up to date? We will provide steps on how to update the system and apps below, please check.
    5. Test if these works. May we know if the issue persists when:
      • Connecting the controller and headset, go to audio settings and output the audio through PC speakers.
      • Connecting the headset to PC and output audio to headset.
      • Connecting the headset to PC and output the audio to PC speakers.
      • Connect different headset to PC.
      • Connect different headset to PC and output the audio to PC speakers.

    So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

    • Restart device - As basic as this is, a simple restart can set many things right.
    • Update Windows system -
      • Press the Start button on the taskbar, type settings, and then select Settings.
      • On Windows 10, select Update & Security. On Windows 11, select Windows Update.
      • On the Windows Update page, select Check for updates to see if any updates are available for your device.
      • Once the updates have downloaded, select Install now to start the installation.
      • Following installation, we recommend that you restart your device so that the latest updates can take effect.
    • For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance. Please see guide: update drivers in Windows.

    Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support



    Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  6. Kathy A. Win User

    people can hear me but i can't hear them

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
  7. ChrisBates6 Win User

    Headset issues- can hear but people can't hear me.

    Tried that. All that shows up is kinect. Doesn't recognize the headset at all.
  8. EvanBruceAlmigh Win User

    Headset issues- can hear but people can't hear me.

    Try audio settings to turn on your mic.

    Home button then go to far right and then go down to audio settings
  9. brandiesel1 Win User

    Headset issues- can hear but people can't hear me.

    Do a network test and see what your NAT is. When this happens to my son its because his NAT is on moderate.

    Sometimes a hard reset gets his NAT back to "open" and it works.
Thema:

I can't hear people but they can hear me help

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