I can't hear my game

Discus and support I can't hear my game in XBoX Games and Apps to solve the problem; For some reason my earbuds are not working they work fine on my phone but when it's in the controller the slider is at the party chat and I can't move... Discussion in 'XBoX Games and Apps' started by Logan Pangborn, May 18, 2023.

  1. Logan Pangborn
    Logan Pangborn Guest

    I can't hear my game


    For some reason my earbuds are not working they work fine on my phone but when it's in the controller the slider is at the party chat and I can't move it.

    :)
     
    Logan Pangborn, May 18, 2023
    #1
  2. Darhyl Mayte Amizola Win User

    I can't hear my game

    Hey Logan!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help. If I may ask, have you tried a different controller to see if the earbuds device works? If not, kindly try a different controller device for us to further isolate the issue.

    Also, kindly check your NAT type status on your console, here's how:

    Press the Xbox button  to open the guide.

    Select Profile & system > Settings > General > Network settings.

    Under Current Network Status, the NAT Type field displays your current NAT type.

    You need your NAT type to be Open to resolve this issue. You also want to be sure there are no errors such as Double NAT detected or UPnP not successfully displayed.

    Please take your time and let me know the results.

    Reference links:

    https://support.xbox.com/en-US/help/hardware-ne...

    https://support.xbox.com/en-US/help/friends-soc...

    https://support.xbox.com/en-US/help/hardware-ne...
  3. wi7bit Win User

    I can hear my friends but they can't hear me.

    Hi SlinkDinkJay

    What model headset is it? I had the Turtle Beach Stealth 700 (gen1) and they decided to stop picking up my mic. Even tried using Bluetooth on my phone and record a memo but got the same result, so I knew it wasn't the console.

    Manufacture asked me to reset it using the Audio app on the PC, which I did. It worked for a while but stopped again.

    Luckily, I had a three-year warranty, so I returned them and got the Stealth 600 (gen 2).

    Hope that helps.
  4. TheDuck8283 Win User

    I can hear my friends but they can't hear me.

    Try these steps:

    * Connect your headset to the Turtle Beach Audio Hub to update

    * Charge your headset

    * Update your controller.

    Please let me know if this helps!
  5. John_PDH Win User

    I can't hear sounds but I can hear my party and they can hear me.

    Found out it was the headphone adapter that connected the sound and microphone together, thanks for the recommendation!
  6. Cliff A. Win User

    I can't hear sounds but I can hear my party and they can hear me.

    Hi John Patrick Harris

    We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.



    Please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)



    Regards,



    Microsoft Community Moderator
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I can't hear my game

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