I can’t go to the right it jumps back to the left how can I fix that

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Alex, what device is this happening on, console PC?

What control would you be using?

Hi Alex! I'm Rostom, an Independent Advisor. I will be glad to help you here.

What exactly is your Xbox console model? Just to confirm, are you trying to sign in or add your account to your console?

Thank you so much for taking the time to come back to me. I have tried this method a few times but unfortunately it has not resolved the issue.

The problem happens with both my wireless and wired controller, occasionally it works normally for a minute or two and then reverts back to the same problem.

Any other ideas?! Such a frustrating problem

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jack, try to follow this procedures below.

I you have a USB cabe, try t follow the procedures bellow.

First remove the batteries from the controller and for 1 minute keep pressing all the buttons on the controller and moving the knobs.

After you're done, plug the USB cable controller into your console and turn it on.

Look for controller updates in the Xbox accessories part, if you have an update available, do it.

Then clear the cache on the console and check if the control has any updates to be made.

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

After the console restarts and I'm at the console start screen, put the batteries back in the controller, remove the USB cable and see if it back to normal.

never had an issue with guards or people, just go right and jump on barrels then jump down to the left