I can't go into my account or games

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

If you are having problems with Minecraft for Android, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

This has nothing to do with Call of Duty. I don't even have that game. I can't add a credit card to my account, I can't buy or download a game and it's been well over a week. When is this going to be fixed?

Hi,

Phoobee, I think you may have missed the bit in my original thread that said

I also tried to download the games online at xbox.com.

The fact that the games can't be downloaded on line either suggests there is a problem with my account settings.

When I go to
account.microsoft.com/services

I am told

Subscription

Prepaid 3M Xbox LIVE Gold

Expires on

12/24/2016

However whenn I go to xbox.com. I can't download the games. Instead I get a link to join xbox gold. Its as if my two accounts are not linked. Or it thinks I am in trial mode.

The fact that I can't access the games from the console OR on-line suggests my account is corrupt.

To be clear I can't get 360 or xbox one games.

So frustrating!!!!

I can't because the account that has the suspension is a child account so I can't submit one? is it possible to go onto my account and submit a case review for a child account?

So I can't go on my account now!