I can't get points

Discus and support I can't get points in XBoX Games and Apps to solve the problem; I have been collecting points on the Microsoft rewards website, but it is not giving me any points after I have done the daily set, my points have... Discussion in 'XBoX Games and Apps' started by Cab9783, Apr 18, 2020.

  1. Cab9783
    Cab9783 Guest

    I can't get points


    I have been collecting points on the Microsoft rewards website, but it is not giving me any points after I have done the daily set, my points have stayed at the same spot. I believe this is some sort of a bug, because it all started after I purchased the
    hot deal of 1 month of game pass ultimate.

    :)
     
    Cab9783, Apr 18, 2020
    #1
  2. Fulmster1219 Win User

    I can't get points

    I would guess that maybe your account got suspended? Try either doing the daily sets on a computer or downloading the Microsoft Bing Search app and signing into your account that way.
  3. slackadelic Win User

    I can't get points

  4. Smwutches Win User

    I can't get more points

    You'll want to post in the support section of this forum in order for support to check into your account.
  5. XBLRewards8 Win User

    I can't get my rewards points

    Hello xXGOWXxSPARTAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. Since we
    cannot resolve this issue ourselves due to privacy concerns around billable account information, we must wait on the payment team to provide us with their resolution. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting
    your information will likely not solve this issue. Again, we apologize for the inconvenience.
  6. XBLRewards8 Win User

    I can't get my rewards points

    Hello xXGOWXxSPARTAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. Since we
    cannot resolve this issue ourselves due to privacy concerns around billable account information, we must wait on the payment team to provide us with their resolution. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting
    your information will likely not solve this issue. Again, we apologize for the inconvenience.
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I can't get points

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