I can't get my xbox live rewards

My deposits aren’t going through!

:)

 

Can't Join Xbox Live Rewards

I can't sign in to the page where you join Xbox Live Rewards. Even after clicking the sign in button, I still don't see my name in the upper right corner, and I get this whenever I try to sign up: "

Unfortunately, you can't join Xbox Live Rewards right now. It's strictly because you need an Xbox Live account to join Xbox Live Rewards."

 

Gold Status not appearing

My rewards page (for xbox live rewards) indicates I can get more rewards if I "go gold" but i've been a xbox live gold member for several years now. My gamertag and everything is correct, can't see why it doesn't realize I'm gold.

 

Hello Nevaeh3377,

We see that you are making multiple transactions with different currency types. Since your Rewards Account is set to the Hong Kong region, when we attempt to deposit HKD into your Microsoft Account, the deposit cannot complete because your Microsoft Account
set to a different region. In order to ensure that your deposit will complete, your Microsoft Account must be set to the Hong Kong region.