i cant get my xbox live code to work

Hey there SteeperGem63377, thanks for reaching out to us.

Please try these prepaid code troubleshooting steps to see if they can help out with this code redemption issue you're currently experiencing.



If those steps do not help, please select the "Message" button underneath my name with the envelope icon and private message me the following info regarding your code:

• The full 5x5 code you're trying to redeem:

• What type of prepaid code it is:

• Error code that pops up (ex. XBOS-0000):

Again, please ensure your select the "Message" button to private message me this info rather than posting it here publicly on the forums.

If you do send a message with that info, please then confirm you sent a private message by replying to this post.

I am not getting an error code at all. it just says connect to xbox live. Everything says my internet is hooked up and good to go!! ! phones and computer work fine but no xbox live

Same exact problem I am having with both my account on my xbox and daughters account on her xbox.

Sign in problem is NOT fixed. No error code but can't connect to xbox live. Network test is fine, all other devices get internet service. Multiplayer test says try again. Of course cant play any downloaded games because cant verify account.

I used a redeem code to get it, but the code only works once, and it is a one time code from Mojang.

And I not only cant use my normal account, I cant access the xbox signin page.

yeah it works on hotmail not on my xbox live, everytime i put it into my xbox it doesnt work and now i cant get on it

We cant give out codes on the forums. This is against forum rules ClBlitz

Also, there is a service alert issued detailing problems using/redeeming codes on Xbox Live. It does say Microsoft and Xbox are working with their partners to get it working again