I can't get my rewards. help please

i can't get my rewards points because i have an error with the billing information and i don't konw What to do.

:)

 

XBOX LIVE Rewards

I can't get the MYAchievements Contender reward. I says Get Gold, when I just renewed my Xbox live. Please help!

 

Still waiting for my 30.000 points

i still didnt get my 30k points transferred to my Xbox account in 30 euro or to my Microsoft rewards account since Xbox rewards ended. Still waiting for my points/money and now I can't access my account because Xbox rewards ended. Please help

 

Hello xXGOWXxSPARTAN,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.