I can't get my rewards deposited even though my billing information is right

So I've been trying to get my rewards deposited but I can't. The rewards website says that I need to update my billing information. When I check it my info is all correct. Help?

:)

 

Rewards Credits aren't being Deposited into My Account

I've got 17,000 pending rewards credits from almost a year ago that haven't been deposited due to my billing information not being correct. The billing information listed is all correct though.

Thanks

 

Updateing account information

i have been trying to get my points deposited into my Xbox account and I have updated my billing information dew to moving back down to Texas and I still can't get my reward points pleas help

 

Hello Falkhony,

We cannot complete a deposit from your Mexican Rewards Account into your US Microsoft Account since the regional currencies do not match.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.