I can't get my reward points, why?

Discus and support I can't get my reward points, why? in XBoX on Consoles to solve the problem; I have been trying, in the page of xbox live rewards, to request an early deposit of all my reward points and they always answer me sending an e-mail... Discussion in 'XBoX on Consoles' started by Sebas2000SEGA, Jun 16, 2014.

  1. I can't get my reward points, why?


    I have been trying, in the page of xbox live rewards, to request an early deposit of all my reward points and they always answer me sending an e-mail that says that my points couldn't be deposited because there's a mistake in my microsoft billings. I already
    got in contact by phone and they told me to post my problem here because they couldn't help me, so I please beg you to help me with my problem because there's nothing else that I can do! Thanks.

    :)
     
    Sebas2000SEGA, Jun 16, 2014
    #1
  2. I can't get my rewards points

    When i go to my rewrds it says that i can't get my rewards because i need to update my billing information.

    Already wait for almost a year and I continue with the same problem and whenever I ask for help in the forum they tell me that they are working on that problem
     
    xXGOWXxSPARTAN, Jun 16, 2014
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    I can't get my rewards points

    Hello xXGOWXxSPARTAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. Since we
    cannot resolve this issue ourselves due to privacy concerns around billable account information, we must wait on the payment team to provide us with their resolution. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting
    your information will likely not solve this issue. Again, we apologize for the inconvenience.
     
    XBLRewards8, Jun 16, 2014
    #3
  4. Smwutches
    Smwutches Guest

    I can't get my reward points, why?

    Smwutches, Jun 16, 2014
    #4
  5. XBLRewards8 Win User

    I can't get my rewards points

    Hello xXGOWXxSPARTAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. Since we
    cannot resolve this issue ourselves due to privacy concerns around billable account information, we must wait on the payment team to provide us with their resolution. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting
    your information will likely not solve this issue. Again, we apologize for the inconvenience.
  6. XBLRewards8 Win User

    I can't get my rewards points

    Hello xXGOWXxSPARTAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. Since we
    cannot resolve this issue ourselves due to privacy concerns around billable account information, we must wait on the payment team to provide us with their resolution. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting
    your information will likely not solve this issue. Again, we apologize for the inconvenience.
  7. Darhyl Amizola Win User

    Why Can't I get the 30 reward points?

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft Rewards.

    This could be due to the recent change in Microsoft Rewards. It would be best to reach out to Microsoft Rewards Support for further assistance as they have the tools and resources to properly investigate this case:

    https://rewards.bing.com/support

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  8. Arasso78 Win User

    MyVIP Gems to Microsoft Rewards Points

    This is what i get on email mate. I can't understand why there own DIGITAL curency is OUT OF STOCK. It looks like MS want to s...w loyal customers on this.

    [table][tr][td]1 Rewards Credit = 1 Microsoft Reward point 1 MyVIP Gem = 1 Microsoft Reward point[/td][/tr][/table]
  9. Darhyl Amizola Win User

    Why can't I redeem reward points?

    Hi Michael! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with redeeming on Microsoft Rewards.

    Kindly try to perform the following workarounds to fix the phone number issue according to Independent Advisor Adeyemi Olayemi Samuel: https://answers.microsoft.com/en-us...an-alias/904a08da-bafa-48a0-8c74-57df877e1787

    "> Sign into your Microsoft account at account.microsoft.com
    > Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
    > Click on "Add email or phone number" and select "Add a phone number".
    > Enter your phone number and follow the prompts to verify it.

    If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

    I have also experienced the same issue before. In this case, you'll need to use a different/new phone number from your own number that has not been associated to any Microsoft account yet.

    If you continue to have trouble adding a phone number as an alias, you may want to contact Microsoft support for further assistance:

    https://support.microsoft.com/en-us/contactus "

    Also, avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

    Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

    Thank you for your kindness and understanding! Please let me know if you require further assistance.

    Best regards,
    Darhyl
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I can't get my reward points, why?

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