i can’t get into my account.

You can try contacting account support (https://beta.support.xbox.com/contact-us) for help. You will likely need to provides some other proof that you are the original
owner of the account (scan drivers license for example).

So I made a new Xbox account and had the details and login things on it but months later I got a new phone and after a few months after getting a new phone when I wanted to get my Xbox password I tried to turn on my other phone I made the account on and it won’t turn on It turns on after about 10 minutes of loading but then freezes and I can’t get onto the phone where my email codes and verification codes are and I’ve tried doing making forms and trying to recover it but it says I don’t have enough information I have a lot of progress on this account and I can’t lose it can please someone for the love of god on my heart help me

Hi Helpless82828

Greetings!

Thank you for posting in Microsoft Community. We are happy to help.

• What is the email domain of your Xbox account? ex. @Hotmail.com
  
• Have you tried accessing your email on the web to get the verification codes?
  

I want to give you some troubleshooting steps right now. However, first of all, we may have to wait for the above responses to ensure that we understand your concerns correctly and that we can provide the necessary information.

We look forward to your reply.



Sincerely



Microsoft Forum Moderator

Hi Helpless82828

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We will not be tracking this topic going forward, therefore, if you need further assistance, please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Sincerely



Microsoft Forum Moderator

I can’t get in to my account

So I can’t get my account back