I cant get back on my microsoft account, what do i do?

Hello, jay45444. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that you lost access to your Microsoft account.

Based on the information you provided, as a last resource, you could try recovering your account by submitting the Microsoft account recovery form.

The form can be accessed here:
https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Please be aware, if you enabled two-step verification, unfortunately your account can't be recovered in that way.

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Thanks for your attention, Jay.

Regards,

Arturo.

Hi, I'm Kim, an Independent Advisor and I’m happy to help you today.

Kindly open File Explorer using the Windows key + E shortcut.

In the address bar paste the following line:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to sign in to MS Store again.

At least I want to get the games I bought on that account back somehow.

Thank you for your response.

I am so sorry you are having issues with a compromised account. Please keep in mind, this is a user forum, we are not Microsoft.

A game cannot be moved out of the account.

The first idea to find your email is to directly log into your account with your phone number.

You can find your username using this recovery tool: [https://account.live.com/username/recover] by inputting related data.

If this does not work, you can try to look for email receipts on alternative accounts or find accounts you made be logged into on different services.

I hope this helps. -Lumie

When I try to use the account recovery form it says my email does not have an account attached to it. Is there a way to fix this?

Edit: I tried creating a new account with the same email and it says there is already an account with that email if that means anything.