i cant get back into my old xbox account

Do you have a console that has ever had the Profile in question on it before?

If not you will have to try and remember some of the answers to those questions on the account recovery form.

If you do have a console that has had that profile on it previously AND have received the email from the account recovery team that you have not provided them with enough information you can contact xbox support by going to support.xbox.com/contact-us and
have them do a forgotten password escalation where they will ask for information about the account and the console that it was on previously and then the escalations team will look at those answers to see if there was enough of them correct and if so then
they would send you a link to reset your password.

Hi there, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If you forgot your account email, please try the following process:

1. Enter the following link:

https://account.live.com/username/recover

2. Enter an alternative email that you remember having associated with your account or a number linked to it.

NOTE: If you do not have an alternative email or a number linked to the account, then unfortunately, they will not be able to remind you of the main email of the account even if you know your Xbox Gamertag. This is because the Xbox Support team cannot provide that type of information due to privacy and account security policies. I hope you understand this.

3. Even so, I recommend you try the recommendations in the following link:

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

By the way, please keep in mind that in this public community forum, we are players like you, trying to help other players.

I hope you understand, and if you have any further questions, please feel free to ask.

Best regards.

If it is an offline profile from an Xbox 360 console, you need to make it an online profile first: http://support.xbox.com/my-account/manage-gamertag-and-profile/offline-profile-to-gamertag

If it already is, you might have used a wrong email address associated which is the reason why you were given a new profile.

If you still remember your old gamertag and it is an online profile, you try steps on this page: https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

Or you may reach out Xbox Support for further assistance: http://support.xbox.com/contact-us

They said they cant even open the account. I logged into the email that used to be on my account and it said "join xbox live" My gamertag went from "Jake" to "". Iv'e been on the phone with support for the last 3 hours and I can't access either
of my old accounts. I pull my xbox out of my closet after a year and a half after leaving because my account gets stolen(not being my fault that reps get socialed), and now I not only cant get my account that was stolen back but I cant get my other account
back. And the only thing the reps can tell me is "post on the forums" or "there is no way you can recover this account". Then on the forums you tell me to go back to the reps? They are going to tell me to come back here.

im on a secondary account on a family and i just moved my account from my old hardrive to a new one and now i cant go on line cause im not with my family and i cant remove my self and i have the new xbox so i cant put my old hardrive in so i cant get to
the primary account manger what can i do