I can't find the code/key

Takeoff1884 · Dec 29, 2018

Hi everyone

I've buyed in the microsoft-store (via internet-browser) 12'000 FIFA-Points, but now i can't find the code/key anywhere.

Everywhere i look, i can only see the product i've buyed.

Any Idee?

Thx

:)

XBF Nestor S

Hey 1884 thanks for keeping in touch!

Short answer, unfortunately yes, like we said before check the order history to verify. If that is the case we suggest simply filling out our

Request a Refund page and processing the purchase on the correct account. Give it a shot and let us know how it went!

{Parity}

Have you logged into the game to see if they are there? If not contact support directly for assistance. https://support.xbox.com/contact-us

Takeoff1884

Hi NestorThank you for your feedback.

I do not even have an account or an xbox. I wanted to buy this as a gift for my brother.

Does that mean the code has already been added to my account and can not be shared?

XBF Nestor S

Hey 1884 thanks for taking the time to bring this issue to us!

In an effort to shed some clarity onto this issue, when you buy anything on the Microsoft store the product is added directly onto the account, the only way to see said purchase would be through the Order History on the
Microsoft website. Check it out and let us know if we can further assist in this or any other matter!

XA JJKILLERs

Would be on the account you bought it on and be ready to install

I can't find the code/key