I can't find my Xbox account

Hey there Snazzy,

Sorry to hear you are running into this problem. If you have not yet gone through this I would suggest checking out the support article for

Finding your Microsoft account email address. If you are unable to recover the email then I would suggest Contacting Xbox Customer Support for further assistance. It is possible that they might be able to assist.

I hope this helps.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Robert , since you don't remember the email from the account that own, you should try to remember what the account is or follow the steps below to see if you can find the email you used for the account.

Xbox Support can’t provide this information, even if you know your Gamertag.

If you've forgotten your password, the Lost Password Solution link can help:

https://support.xbox.com/en-US/help/account-pro...

If you've forgotten your account/username/Gamertag and if you’ve forgotten which email address see the Lost Account Solution link:

https://support.xbox.com/en-US/help/account-pro...

Recover using your Alternate phone number or email address:

1. All you need to do is to go to https://account.live.com

2. Click on Sign in

3. Choose sign in options

4. Choose Forgot my username from there you will be ask for alternate email or phone number that you use with that account, if you enter it correctly then you will be able to see the right email for your account.

Thanks, but that did not work. It shows some other games I've purchased, but not the $4.99 charge. My kid says it was for some "Robucks" in the Roblox game if that helps.

Hello, has this friend tried looking up your name?

Yes, I understood that.

It is written on the charge you sent, I wanted to verify it on the Transaction History page.