I can't find my Gamepass subscription after XBOX reset

Hi Vandilwitlis! I hope you are well, delighted to be able to offer you my help!

I am very sorry that you are going through this problem but don't worry I will do everything possible to help you, from what I understand you have a problem with your Game pass after restarting your Xbox, the first thing we should do is verify that you are logging into the correct account then check the list of active services.

To confirm which account has your active subscription, click the link below, sign in with your account, and check the Services and Subscriptions tab.

https://account.microsoft.com/services

If the problem persists, you should contact support directly.

Best regards,
Daniel.

Hi Edson D! I hope you are well, delighted to be able to offer you my help!

I am very sorry that you are going through this problem but don't worry I will do everything possible to help you, from what I understand you have a problem with your Game pass after restarting your Xbox, the first thing we should do is verify that you are logging into the correct account then check the list of active services.

To confirm which account has your active subscription, click the link below, sign in with your account, and check the Services and Subscriptions tab.

https://account.microsoft.com/services

If the problem persists, you should contact support directly.

Best regards,
Daniel.

No, They are not. I had GamePass PC earlier and everything used to work properly but then one day I got notification that there is an offer on GamePass Ultimate so I upgraded but since the day GamePass PC subscription ended and GamePass Ultimate subscription started, I can only launch games that are on EA Play and that too from EA Desktop App only.

Now, because the GamePass Ultimate was a 3 month subscription, so I can't even go back to GamePass PC until it's over.

Any game that launches from Xbox app for Windows fails to launch and tried repairing and resetting the Xbox and Microsoft Apps, sign-out and then again sign-in on both the apps but still same thing.

For Example, Forza Horizon 4 used to work earlier but now it does not.

so problem fixed, AFTER I gave up and did a full system reset, during the setup it FINALLY informed me my gamepass had expired. WHY can't it say you can't play online due to xbox live expired instead of can't play because parental controlls?????

I was able to reach out to live chat after selecting my region correctly and it turned out that the reason i can't access online is because pc gamepass only gives you the games and you need an xbox live subscription to access online on most of these games.