I can't file a case review

It doesn't say anything about the ban I can only find out what It says about it on my xbox one

It doesn't matter how a situation starts. If you respond in a way that violates the code of conduct, which profanity does, you can be punished. In situations like that, it's best to just report them and block communications with them instead of responding.

How long is the sanction for? If it is for under 24hrs I believe it cannot be reviewed which might explain the absence of said icon.

Hi Deidra,

It is possible you have a console ban. Sometimes these don't show up for a case review. To find out what suspension you have, you can request a call from support. Important note, support will only be able to tell you type of ban. They can't do anything about
the ban only enforcement can do this.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As you have been given the answers to your issue, I will go ahead and lock this thread.



Hope this helps.



Thanks,

Brad

Hi Deidra,

Thank you for bringing this to our attention. Unfortunately, you will not be able to reach the enforcement team here on the forums. I recommend visiting our
Enforcement websitefor all info regarding Bans/Suspensions. Side note: Enforcement does not Post, Read, or Comment on Forums
nor can support offer assistance.

Please also bear in mind the Xbox Forum Guidelinesin relation to "naming
and shaming" other players.

As long as there was no response that was inappropriate to the other player then it is possible to file for a case review to have the suspension removed. In this case, that may be the reason why you don't see the option for Case Review. Enforcement
does not see anyone as Defending themselves, they look towards the Code only. Also, we recommend reporting and blocking the other player in order to avoid future conflict.



Please visit our Code of Conducton the enforcement site to find out how to stay safe.

I hope that this information helps a bit more.