I can’t file a case review

so my friend changed my xbox profile picture to something inappropriate and disturbing and a day after I get banned, I try everything to contact xbox and there’s nothing I can do, 2-3 days later I call xbox support and they say to file a case review, but
I just went on the site and it says my xbox suspension is completed, but when I get on Xbox it still say something my suspension is still going and I cant file a case review. Any help?

:)

 

Case review problem

what happen is that my account is suspended and I tried to file a case review but then when i click the green arrow it takes me back on the Home screen, so I can’t file a case review

 

I cannot launch a case review for my Xbox

My case review keeps taking me back to my enforcement history and I can’t seem to figure out why I’m trying to file a case review for my current ban

 

Not sure why you want to file a cases review since you know exactly why you were suspended

And joo.just because your friend did it doesn't excuse the enforcement action

You are responsible for all actions on your account

If you have it on games haring maybe you should stop lending your account out

No one should have access to your private information and games haring is meant for families not people you don't know