I can't figure out how to access my account

Discus and support I can't figure out how to access my account in XBoX on Consoles to solve the problem; I spent a lot of time and money on my account. I've had it for like 5 years but I had started it under my friends email. He just recently passed away... Discussion in 'XBoX on Consoles' started by JoshStepp, Apr 16, 2019.

  1. JoshStepp
    JoshStepp Guest

    I can't figure out how to access my account


    I spent a lot of time and money on my account. I've had it for like 5 years but I had started it under my friends email. He just recently passed away suddenly back in January and I have no clue as to do to retrieve my account. I made the gamertag and made
    all of the purchases and the account was always mine. I would hate to have to start all over on another account. Is there anything I can do?

    :)
     
    JoshStepp, Apr 16, 2019
    #1
  2. denis97g Win User

    I can't figure out how to access my account

  3. XBF Diego M Win User

    I can't figure out how to access my account

    Hi Josh,

    Thank you for coming to the forums, we'd be happy to help!

    First, I want to say I'm sorry for your loss. I know it's probably important to you to try and get this account back. It seems like you can't access the account due to a forgotten password. Have you tried recovering the account by passing online verification
    to reset the password? Please follow this guide on how to reset the password for the Microsoft Account you are trying to recover:

    https://support.microsoft.com/en-us/help/4026971/microsoft-account-how-to-reset-your-password


    If you cannot pass account verification using the alternate security contact information, then you will need to complete an

    Account Recovery Form
    .

    I hope this helps in recovering the account!
  4. JoshStepp Win User

    I can't figure out how to access my account

    I only know the email and I had forgot to mention that I still have the Xbox 360 the account was made on and u can still use it on there. I just can't switch it to my Xbox One
  5. Puppy Fujo Win User

    I can't figure out how to access my account

    Let me see if I understand you correctly. When you signed up for Xbox Live did you use your friends Microsoft account email address and password? If that is the case unfortunately your friend was the actual owner of the account. Anything that you purchased
    would have been purchased on his Microsoft account. Xbox Live is linked and part of a Microsoft account. Just like your YouTube account is actually part of your Google account. After your friend passed away his Microsoft account and the linked Xbox account
    would be retired and you would not be able to access it again. There is no way to transfer the Xbox Live account to another person or Microsoft account.
  6. steeledwand7664 Win User

    I can't figure out how to access my account

    Do you know the email and password for the account?

    If your xbox were to ask you to sign in with the email and password do you know what those are?

    If not you can try and recover the account by going to account.live.com/acsr and see if you may have access to the security proofs to reset the password once you do that you can then go in and change the email used to sign in by adding a new email at account.live.com/addassocid
    and add a new email used to sign into the account and then make that new email the primary email address for the account and then remove the old email from the account.

    This will only change the email associated with the account any passwords, security proofs, billing addresses will remain the same but those then can be changed by going to account.microsoft.com
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I can't figure out how to access my account

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