I can't download the Xbox app from the microsoft store, because it appears that I already...

Based on your description of the situation, it appears that there could be a glitch on the system that's causing this. We recommend troubleshooting the issue by running the Windows Update Troubleshooter for Windows 10 (microsoft.com), then follow the steps mentioned here => How to perform a clean boot in Windows (microsoft.com).

I disabled game bar from the settings because I heard that he is bad. does it make any difference if I enable it?
also yeah I can download it from microsoft store it's just that microsoft store is worse in terms of download than xbox app that is why I'm using xbox app instead of microsoft store I will try to download the game from microsoft store and see if the problem happens there also I can open the game from desktop if the problem doesn't happen to me but when it happen I can't open the game from : desktop , xbox app , microsoft store
and I don't have any antivirus or firewall I only use windows defender

Problem fixed.

I was going to try to download from the Microsoft Store like you said but apparently in Windows 11 games can only be downloaded from the Xbox App, I don't really know how that works, so I tried to uninstall the Xbox App because I thought that with the Xbox App it would appear a option for me to download it through the Store but I couldn't installed through the Store so I just downloaded the Xbox App again and now I have my download at 73% it was somehow hidden.

Just needed to uninstall and install the Xbox App after all.

Thank you for your reply!

But if these are all part of the pc game library the platform is just pc right?

I would be fine just using the xbox app but the download speed is just a joke. my internet speed is much faster than 7mbps. I've tried delivery optimisation and repairing the app... nothing works to improve the DL speed on the xbox app.

Again if I can just resume the download using the microsoft store this would also be a great option but it doesn't for some games.

Sea of Thieves on the microsoft store only has install on the xbox app option but it appears in the downloads on the microsoft store and from there I can pause the download in the app and then resume it in the store. But with Total War: Warhammer III, it doesn't even show up in downloads, it's on the store and gives the same message to install on the app but then I can't see it on my library in the store (even though it's listed on the store xD)

Hi,

The Microsoft Store has no pending updates. I have tried the hard reset (left it off and unplugged for an hour!) but there is no difference.

No other app in the Microsoft Store appears to have this problem. I have successfully downloaded YouTube, Disney+, Sky Go etc…

Netflix is the only app that says free to download, then when I go to download in the Microsoft Store it says it’s already owned, despite not being and not on my Xbox.

How can I resolve this?

Thanks,

Niamh.