I can't download my add on

Biblical Cookie · Nov 28, 2017

I have purchased all of the content for minecraft story mode including the season pass. but whenever i go to download everything, episode 3, 4, and 5 from season 1 will not download. i keep getting a pop up saying installation stopped
with an error code 0x87e0012c. i have looked around so many forums for an answer it hurts, and have found nothing, hard resetting and clearing local saves haven't done anything.

:)

ngocphi · Nov 28, 2017

Can't download add-on

yes if you do not live in an xbox live region now

you cannot get region locked content

ngocphi · Nov 28, 2017

Can't download add-on

ok goto https://billing.microsoft.com

look at more info

does the region of your account actually reflect the region you live in?

forums.xbox.com/.../34.aspx

gears of war 2 dlc you need to live in the actual region of your account

if your account reflects your actual country then just reset your router and modem

if not you will have to create the correct account

WPAK · Nov 28, 2017

Hi there,

please try removing the items from the Queue and then try the manual power cycle steps like mentioned on the following link, be sure to wait until the power supply light turns and remains orange for at least 30 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

After that try to download a Demo for anything just to confirm if that will go through properly if it fully completes try Installing the episodes again.

If that does not work, then you could consider doing a Factory Reset with keeping games and apps installed. (Keep in mind that you will require your account credentials to Download your profile again)

If that all fails, then the best option would be to contact Xbox Support (via Phone or Microsoft Support Chat) via
Contact Us | Xbox Support

Let us know the results

WPAK

Hi there,

please try removing the items from the Queue and then try the manual power cycle steps like mentioned on the following link, be sure to wait until the power supply light turns and remains orange for at least 30 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

After that try to download a Demo for anything just to confirm if that will go through properly if it fully completes try Installing the episodes again.

If that does not work, then you could consider doing a Factory Reset with keeping games and apps installed. (Keep in mind that you will require your account credentials to Download your profile again)

If that all fails, then the best option would be to contact Xbox Support (via Phone or Microsoft Support Chat) via
http://support.xbox.com/contact-us

Let us know the results

Bánki Miklós

It's a problem because I can't download the game. If a would like to add a new card i can't add because the site only add US card but i live in Hungary and my region is Hungary too.

balkonas

Well that's kinda unfair and sucks

balkonas

So it goes like this when i created my account i lived in UK and now i dont.So there's no way for me to download it?

I checked the supported countrys and mines not there ;/

Mister Gwyther

If you have moved and are permanently residing in another region, we suggest you create a new account that reflects this. You can still keep your old account as well.

I can't download my add on