I can't download games i have bought on xbox store

I tried using microsoft edge, I get to the point where I enter my number then gives me 'Sorry, we're having trouble connecting you. Feel free to try again or ask another question.'

Hey there,

Thanks for getting back to us today. By any chance have you tried doing this through a different browser to see if it will allow you to get connected to one of our live agents? Also have you tried choosing a different topic under the option ('Pick a
topic') when trying to
request a callback. I've noticed if you switch it around it gives you different options, give it a shot let us know if it allows you to set up the callback request.

Hi Marko,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're having difficulty finding your game after purchase. Was the purchase made via the Microsoft Store while you were logged into the Microsoft/Xbox account that is associated
with your profile, or have you made the purchase using a different Microsoft account?

You can
check your purchase history on your PC or another device to confirm that it is in the correct account. If it is, then you may choose to download the game remotely to your console. Please make sure that your device is registered to your account should you
choose this option.

If you do continue to experience difficulty with the purchase being recognized, then I recommend that you request a call back from Xbox Support so that they may look into the matter directly. Sadly, we on the forums lack the tools necessary to assist more
directly with billing issues.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.

I hope that this helps out!

Hey Marko,

Thanks again for the update with your reply. Sorry to hear that you're continuing to have issues getting that call back request in! Can you try to make the request from a different device, like a smartphone or tablet? Give that a try. Sometimes it can be
a network issue and cell networks would be different (as long as wifi on the phone is turned off).

Just in case it may be a region issue, would you mind replying with your region or country so we can see if we have a more direct way for you to contact support? This is assuming that the alternative device gives you the same issue.

Thanks in advance (and for your patience!) and I'll be crossing my fingers for you!

Whenever I request a call from support through any method it says 'Sorry, we're having trouble connecting you. Feel free to try again or ask another question.'