I can't download a game

Rosalie Nahon · Mar 23, 2025 at 5:32 PM

I bought Sea og thieves on microsoft store, i downloaded it once and it didnt work, so i unstalled it and now i cant download it, it kept saying 'there a mistake on our end', or the microsoft store just shut down.

:)

JEDIWIG3000

I would contact xbox support.

Gustavode Jesus Gran

Are you reset you network?

Alvaro A-

Hi Rosalie,

Thank you for posting in Microsoft Xbox Community. I am sorry to hear that you are having issues installing Sea of Thieves from Microsoft Store. To ensure that your purchase was successful, please login to this link using your Microsoft account.

https://account.microsoft.com/billing/orders

Once confirmed that you are using the correct account, please follow my recommendations below to delete the cache of your Microsoft store.

Reset the Microsoft Store in Windows 10:

Open Settings by pressing Win + I

Select Apps

Select Apps & features

Find Microsoft Store and select it

Select Advanced options

Scroll down and select Reset

Confirm by selecting Reset again

For Windows 11, you may go to System > System Components > Microsoft Store. Click on the 3 dots and click Advanced options then click on Reset.

Once done, please use the Microsoft Gaming Repair Tool for Xbox App, this tool detects and automatically repairs error found on your system. Please download and install it using this link then run it as administrator.

https://aka.ms/GamingRepairTool

For more information about this tool, please visit this official support article:

https://support.xbox.com/help/games-apps/troubl...

Regards,

Alvaro

l Flexi l

Hi,

I would personally make sure the game you are trying to download is backwards conpatable you can check here.

Have you tried stoping the installation completely and restarting it? If you have and it is still not working try restarting your router and hard restarting your xbox by holding down the power for 10 seconds and once it shuts down leave it off for 45 seconds
and then power it back on.

The last stage is to be done very carefully to ensure you don’t make any accidents.
Go to settings, console info, reset console, reset console and keep my games & apps.

You will need to go through the whole proccess of having to setup your xbox again but do not be scared. Once this last step is completely
VERY CAREFULLY this should stop this from happening.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, what is the exact error or issue that you're experiencing whenever you're trying to download GTA V? Is it asking you to purchase it again?

I can't download a game