I can’t download a game

Thank you so much I tried downloading it from my browser and it worked

Hello Jayden, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

It’s unfortunate to know you redeemed a code in the wrong Microsoft account.
I appreciate the opportunity that unfortunately, once a code is redeemed, it is not possible to redeem it again or transfer the content to a different Microsoft account.

You can review this information and more in this support article:
https://support.xbox.com/help/subscriptions-bil...

However, if this gift card is an Xbox currency gift card. You can try gifting the desired content to your Microsoft account.
What are you trying to get?

Hi, Jayden.
What’s the game you’re trying to download?

Additionally, is this problem occurring on Xbox, or PC?

I am trying to download Whose you daddy and the problems are occurring on the Xbox 1

Thank you. I can suggest some possible solutions for you to try:

Step 1. Remove the account you used to purchase the game.
Make sure to know your credentials before this.

Step 2. Perform a physical power cycle by disconnecting the power cable:

“Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important, Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn it on.”

You can find the same steps in the article below
https://support.xbox.com/help/hardware-network/...

Step 3. Add the account that owns the game, and try downloading the game by opening My Game & Apps > My library > owned games.

Possible solution 2:

Remotely install the game by logging into the account that owns in the game.
Use this link:
https://www.xbox.com/games/store/whos-your-dadd... > click on “download to console”.