I can't download a game that I have BOUGHT

Anonymous1941 · Jan 27, 2015

I'm wondering if someone have the same problem. I have bought Civilization Revolutions for my XBOX360 (because I really like to play online and the PS3 version no longer provide the multiplayer option).

I have download it (and the game is "only" 5G) tens of times.

According to Microsoft chat support I have to delete the corrupted file, erase the cache system 3 times (yes three times!), switch of the console and remove the power cable for at least 30 seconds.

I have done that a few times. Then I have decided that I should leave the room and enter 3 times, starting always with the right foot, and taking at least 30 seconds during this process and then start the download.... No success. Then I have switched to
left foot. Same.

Last time I have clapped my hand over my head for at least 30 seconds before I start the download. No success again.

Bottom line... I can't download the file. The yellow exclamation mark instead of the game icon stating the file is corrupted is a little bit annoying.

The best of all: Microsoft do not refund me.

Where are you Bill? We miss you!

:)

vladyok27 · Jan 27, 2015

I have bought a game, but I can't download

Today bought Battlefield 4 Premium, but when I go games to the page, there is no button to download, what should I do?

onyxishere · Jan 27, 2015

I have bought a game, but I can't download

Sorry to hear it. Did you buy
Battlefield 4 Premium or
Battlefield 4 Premium Edition?

I only ask because Premium is only like a season pass where the Premium Edition includes the game. If it was the Premium Edition then try going to My Games & Apps then Ready to Install if the game didn't already install to your console.

WickederPhoenix · Jan 27, 2015

did you delete the corrupted game and delete just your profile then clear system cach

ngocphi · Jan 27, 2015

Does your account region march your actual region?

Anonymous1941 · Feb 1, 2015

The only thing I haven't tried was to delete my profile. But the strange thing is that small games I can download without any problem. Just this huge file (5G) is failing.

kiasimo91 · Nov 1, 2018

Dont worry. Its a random error this days. Happend to me yestetday with 2 new games I buy crysis 3 and nfs mw.i try all day to download and after arrive at 80% give me "cant download error".after 2 hours I say lets try again. Surprise crysis 3 work to download
successful but most wanted nope.

onyxishere

Sorry to hear it. Did you buy
Battlefield 4 Premium or
Battlefield 4 Premium Edition?

I only ask because Premium is only like a season pass where the Premium Edition includes the game. If it was the Premium Edition then try going to My Games & Apps then Ready to Install if the game didn't already install to your console.

vMarko101

I tried using microsoft edge, I get to the point where I enter my number then gives me 'Sorry, we're having trouble connecting you. Feel free to try again or ask another question.'

XBF Leslie D

Hey there,

Thanks for getting back to us today. By any chance have you tried doing this through a different browser to see if it will allow you to get connected to one of our live agents? Also have you tried choosing a different topic under the option ('Pick a
topic') when trying to
request a callback. I've noticed if you switch it around it gives you different options, give it a shot let us know if it allows you to set up the callback request.

XBF Amber M

Hi Marko,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're having difficulty finding your game after purchase. Was the purchase made via the Microsoft Store while you were logged into the Microsoft/Xbox account that is associated
with your profile, or have you made the purchase using a different Microsoft account?

You can
check your purchase history on your PC or another device to confirm that it is in the correct account. If it is, then you may choose to download the game remotely to your console. Please make sure that your device is registered to your account should you
choose this option.

If you do continue to experience difficulty with the purchase being recognized, then I recommend that you request a call back from Xbox Support so that they may look into the matter directly. Sadly, we on the forums lack the tools necessary to assist more
directly with billing issues.

When you go to Contact Usto request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope that this helps out!

XBF Amber M

Hey Marko,

Thanks again for the update with your reply. Sorry to hear that you're continuing to have issues getting that call back request in! Can you try to make the request from a different device, like a smartphone or tablet? Give that a try. Sometimes it can be
a network issue and cell networks would be different (as long as wifi on the phone is turned off).

Just in case it may be a region issue, would you mind replying with your region or country so we can see if we have a more direct way for you to contact support? This is assuming that the alternative device gives you the same issue.

Thanks in advance (and for your patience!) and I'll be crossing my fingers for you!

I can't download a game that I have BOUGHT