I can't delete my captures and they keep on coming back

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Kindly check if there is a pending system update for the console.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update,

Solution 3: You can also try formatting an empty USB drive on your computer to NTFS format and use it to move your game clips and see if that works.

You can check the details from this link as a reference, https://support.xbox.com/en-US/help/games-apps/....

If the same issue persists, other players are experiencing the same issue right now. Although there is no official announcement yet about the issue. Let's wait until it gets fixed, you can also provide feedback about it using the Report a Problem app which you can download by doing the steps below.

Press the Xbox button  to open the guide, and then select Store.

Select Search, and then enter Xbox Report a Problem in the search box.

Choose the app from the search results, and then select Download.

Follow the instructions in the section “Report a new problem” to submit your problem report.

I can't see my deleted videos which are stuck on my game capture cloud storage

Something is definitely going on. Xbox Support needs to acknowledge this. Game captures stored in the cloud are corrupt and can't be deleted or viewed.

Hello AarronR94,

Thank you for your response and truly apologize for some delay with my responses here in my end.

To help our engineers start running an investigation to what is causing the issue, we require to provide your feedback through the Xbox Report a Problem app by installing the application in your Xbox console from Microsoft store. For the complete steps on how to do it, follow the steps provided in this link: Provide feedback to Team Xbox | Xbox Support

We thank you for letting us know your concern and the solution may not be provided overnight, but know that our goal to provide the best experience will remain.

Sincerely,

Hello AarronR94,

Thank you for getting back with the thread and truly apologized for some delay with my response.

We will reset your console from factory defaults and keeps your games and apps. Here are the steps:

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > System > Console info > Reset console.
  
• On the Reset your console? screen, you'll see three options: Select Reset and keep my games & apps. Use this option as your first choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games and apps.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I already have but none of the options apply, ive also tried talkingto someone online but that doesnt even work. Still havent got my storage back either and its been two weeks now. Id really like some help on this situation.