I can't connect with my account

Hey all,

Sorry to hear you're experiencing this issue. Let's have you first power cycle your console if you haven't already. The next step would be to reset your router/modem—you will need
to unplug the power cable for that, wait 15-20 seconds, then plug it back in.



Please let us know how it goes and if you still need help! Hopefully that resolves your issue.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Same here - service status says there are issues with Core Services - might be that. Just wish they would give some indication of when it might be fixed.

If you are a minor and your account reflects that you could still have some restrictions in place

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You will be needing to reach out to Mojang support for the specific issue because you can access the account on the Microsoft website which means that there is no problem with the account itself.

Here you go: https://help.minecraft.net/hc/en-us/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

To change privacy and safety settings for your account

1. Sign in to your Xbox.
2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
3. Under Privacy & online safety, select Xbox Live privacy.
4. Choose a default, or customize your settings by selecting View details & customize.

To change privacy and safety settings for a child’s account

1. Sign in to your Xbox.
2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
3. Under Account, select Family settings > Manage family members.
4. Select the child whose settings you want to update.
5. Select Privacy & online safety, then choose default settings, or customize by selecting View details & customize.