I can't connect to Xbox live. Therefore I can't download my profile

My connection on the Xbox one is good yet the backwards compatibility won't even let me download a profile. How do i fix this?

:)

 

I can't sign in to Xbox Live. Therefore I can't download my profile

My connection on the Xbox one is good yet the backwards compatibility won't even let me download a profile. How do i fix this?

 

Can't process the update...

It is a system update. Therefore I am not allowed to download my profile because I can't connect to Xbox Live without this update. Clearing the system cache does nothing.

 

Same here! I keep posting all over the forums, here and elsewhere on Microsoft's platforms, and haven't gotten a response. All the things members of the community have said worked for them haven't worked for me. I keep getting the same message saying that
my Xbox can't connect to Xbox Live.



Which then opens the network setting for the Xbox One and it says I'm connected to Xbox Live. I'm at a complete loss as to why this is happening... Luckily I'm not the only one having this issue and I hope Microsoft is working on a fix for this!!!

 

Check out the Xbox Live Status page at:

Xbox Live Service Status | Xbox Live Service Outage

...which will tell you what services are currently working. It's possible your connection to LIVE was good but the particular server you needed was down.

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I don't think this will help. It has been doing this for at least a month now.

 

BUMP

20 days later and still NO ANSWER! Does MS even look at the forums?

 

I've been experiencing this error for going on a year now. Not sure what they are doing about it. They frequently say to clear the local 360 storage, but that hasn't done anything for me yet.

 

I just bought an external 4TB drive and am going to move all my games to it and do a factory reset of my Xbox. People on Reddit have said this is the only fix that works. Its b.s. that this problem has been known since backwards compatibility was released
and there hasn't been any word from MS about how to fix it without factory reset. Hey at least I'll be able to play Halo again...