I cant connect my Xbox and Ubisoft account together.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly try and check the account linked to your Xbox profile or the Ubisoft account linked to your Xbox profile. We will be following the steps on this link:

https://www.ubisoft.com/en-us/help/account/arti...

You may need to visit this link: https://account.ubisoft.com/account-information

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I have another problem, i friend have a xbox cloud gaming, and i have the game on PC downloaded on PC, when i open the game with Ubisoft connect, i cant invite my friend to the game because he cant open ubisoft connect because he is on xbox cloud gaming, and we cant play togheter, i added to friend in ubisoft connect and dindt work .... What can i do?

Thanks for your information.

My Ubisoft connect is download by steam. So xgp doesn't defect it. After I uninstall Ubisoft connect and it can download and link together.

Now it works.

Thank you!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Gideon

I don't like to give bad news but when you link a Ubisoft account with your Xbox account, you can't link this Ubisoft account with a different account according to Ubisoft support.

You can double check this statement here:

https://www.ubisoft.com/en-us/help/account/arti...

"You can unlink your accounts at any time. However, you will only be able to re-link the same account you had originally connected to your Ubisoft account."

Thanks for responding. To answer the first part, I have installed Ubisoft Connect over 20 times and it still says preparing even after logging into my Ubisoft Connect account that has been linked to my Xbox account for 6 years.

Ubisoft Connect logs in and then nothing happens. Can't claim anything and it's stuck on "preparing" on Xbox.