I can't connect my console to wi-fi

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

If your console is not recognizing the Wi-Fi module, there may be a hardware issue with the console's Wi-Fi component or antenna. The Xbox 360S model was released with built-in Wi-Fi capability, so it should not require a separate Wi-Fi adapter to connect to wireless networks. Check to see if any cables or connections are loose or disconnected. Unplugging the power cable from the back of the console, waiting for 10-15 seconds, then plugging it back in and turning on the console. Check your router's settings to ensure that it is broadcasting the Wi-Fi signal and that the security settings are correct. If your console still cannot connect to Wi-Fi, you can try using an Ethernet cable to connect your console directly to your router.

Are you using Wi-Fi? If you're able to test the console using a wired connection, do you still get disconnected from Live?

It does sound like a potential hardware issue, but I can't say for sure. The console's Wi-Fi board handles both the Wi-Fi connection between the console and your router and the wireless connection between the console and wireless peripherals such as controllers.

If the controllers work wired and if, when you connect the console to your router with a cable, you're not getting disconnected from Live, then I'd bet on it being a Wi-Fi board issue.

It's not hard to fix it yourself, although you would need to source the replacement board/card on eBay or whatever. It's definitely a cheaper fix than sending it in to MS or buying a whole new console, assuming you're reasonably tech savvy.

It is a grat speed. You will be just fine. Be sure to connect boxes by cable. It is always better then wi fi, more stabile and reliable. Do you have enough connections on your router to plug both consoles in? If not, rather buy additional connections than
to use wi fi. But if you want, use wi fi.

It used to happen to me, then I connected my console via cable instead of Wi-Fi and it was fixed.

I just tried that. Still get error saying "We found your console, but can't connect. Try from a different Wi-Fi or cellular network."