I cant come in to the puzzle

I always have to do it twice. The first time I click to load a puzzle, I get the revolving circle and not the ad. I close it and do it again and the ad comes up and plays then the puzzle loads. It does this every time for me. The puzzle never loads on the first try. I use my own pics to make puzzles or get pic off the net.

Hi

I am using W11.

The problem is with puzzles created from photos. The puzzles that come with the app are fine.

I have not tried any solutions beyond closing down the app and restarting it.

Now what it does is: it opens up to the first screen and then i choose easy medium hard or expert and then i go into a puzzle and the screen goes black for a little while and then the puzzle does come up.

@ 24hrs ..

Come to think of it I think it was? ok now I'm puzzled lol

Hey there Memere1997,

Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let
us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.