I can’t Chnage my gamer pic cuz I’m banned off it forever ♾

Hey there Sean,

We are sorry to hear about any issues you may be having due to an enforcement action. Unfortunately as this is forum support, you will not be able to reach the enforcement team here, and
we wouldn't be able to assist further.

You're welcome to create a new account and use it to play on Xbox as this is a new account with no enforcement action.

Also I would recommend to take a look at
Microsoft’s Code of Conduct Explained for Xbox Live Customers.

Please visit our Code of Conducton
the enforcement site to find out how to stay safe.

We'll be locking the thread as this has no further resolution and in an effort to prevent repetitive answers.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Appeal your ban at https://enforcement.xbox.com/en-au.

I’m having the same issue at the moment, I logged onto my Xbox the other day and my custom gamer pic has been removed and all my friends have default gamer pics, my friends can still see my custom gamer pic but I can’t see anyones

Edit: I restarted my console and I can see my custom gamer pic but no one elses

As far as I can tell it’s not eligible for appeal, I’m able to change my gamer pic on the Xbox app, but I can’t message or join parties

I don’t know what else to do/where to post this. I need to change my xbox settings but can’t because my account isn’t a parent account. I’m 16 and need to be 18 in order to chnage my settings.