i cant change the payment options

Discus and support i cant change the payment options in XBoX on Consoles to solve the problem; I live in Saudi Arabia and whenever i try to remove the auto-renewal on my account i face It appears you've found a glitch in the system.... Discussion in 'XBoX on Consoles' started by smokebadman96, Jan 9, 2014.

  1. smokebadman96
    smokebadman96 Guest

    i cant change the payment options


    I live in Saudi Arabia and whenever i try to remove the auto-renewal on my account i face

    It appears you've found a glitch in the system.
    [table][tr][td]date:[/td][td]1/9/2014 2:55:21 PM[/td][/tr][tr][td]code:[/td][td]1032B7EBA42FBF7[/td][/tr][tr][td]s:[/td][td]aThZMKH2Wu8aPp/OaOkZNg==[/td][/tr][tr][td]id:[/td][td]865ae660-b7e7-439c-8630-0c31fcf68130[/td][/tr][tr][td]req:[/td][td]81c05c52-e5b5-470c-9f51-05657da0d30c[/td][/tr][/table]

    :)
     
    smokebadman96, Jan 9, 2014
    #1
  2. aleksdravius
    aleksdravius Guest
    error 80162713 error message

    why cant i change the payment option? i got the same problem like the rest and cant change my payment option so wtf should i do then?
     
    aleksdravius, Jan 9, 2014
    #2
  3. ChrisGentile
    ChrisGentile Guest
    Xbox Gold Renewal Keeps Charging the Wrong Card!

    Hey Bowenkge!

    Sorry no one has responded to your question yet! I would go to the following link and follow the directions there:

    support.xbox.com/.../payment-declined-cant-change-payment-option

    It gives detailed instructions on how to change your payment method from one that is in a declined/expired state.

    I hope this helps!
     
    ChrisGentile, Jan 9, 2014
    #3
  4. aleksdravius Win User

    error 80162713 error message

    why cant i change the payment option? i got the same problem like the rest and cant change my payment option so wtf should i do then?
  5. ChrisGentile Win User

    Xbox Gold Renewal Keeps Charging the Wrong Card!

    Hey Bowenkge!

    Sorry no one has responded to your question yet! I would go to the following link and follow the directions there:

    support.xbox.com/.../payment-declined-cant-change-payment-option

    It gives detailed instructions on how to change your payment method from one that is in a declined/expired state.

    I hope this helps!
  6. VibroPlex Win User

    Cant change payment Option ?

    Have you checked all the info, payment acct + other, at
    http://commerce.microsoft.com     ?

    If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
    http://tinyurl.com/XBLnumbers ...

    but a faster way to speak to a Billing Agent is to go to
    http://xbox.com     - sign in there if you can - then go to

    http://support.xbox.com/contact-us?xr=footnav#0:2:5

    Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.
  7. Son ALA Win User

    Cant change payment Option ?

    This normally happens when there is a problem with your payment info....mainly if there is an expired card on your account or even if there has been minor changes too.

    The site has been having issues recently when it comes to updating your info...so there are 2 things you can try. (2nd one being a definite solution)

    You can try the billing site to see if everything is entered correctly or to make sure your changes are correct too. If you have an out of date card, you will have to call support and talk to billing to have them help you sort it out.

    https://login.live.com/ is for the billing site.

    You can call 1-800-4MY-XBOX and press the buttons according to your issues so you can have a Billing Agent correct your info.

    You can also you the support link from this site and it will give you a few options on ways to contact them too.

    http://support.xbox.com/en-US/
  8. Jacyintha Win User

    Cant change payment option...!!

    Promote your account out of the Family Pack. Here's the information on how to promote yourself out:

    support.xbox.com/.../managing-family-members

    The information should be down near the bottom of the page.
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i cant change the payment options

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