I cant change my username because they both have the same username.

Hello Jadon, sorry to hear you're having trouble with your gamertag change.

I'm afraid the four digits after your gamertag are by design now. Xbox allows multiple users to use the same tag and the numbers just help differentiate your account from others.

If i do ask for a refund. Will it still change my username or will the Request for the refund have to go through first?

what i mean is if i did ask for a refund. While the refund is processing is my username Going to change or because you said it takes 72 hours or around there to change my username

To get a gamertag without the suffix, you would need to choose one that no one else is using.

I checked and there is nobody that has the same user name as me

If it's giving you a suffix then its definitely in use.

Keep in mind the gamertag system doesnt see captilizations and spaces as making a gamertag unique so when changing your gamertag it would see "MyGamertag", "My Gamer Tag" and mygametag" all as the exact same gamertag.

When you are seaching manually to see if someone has a certain name or not you have to search for it EXACTLY as they have it otherwise itll say no one has that gamertag even though someone might actually have it but just with different captilizations or spacing.

For example lets say you are wanting the gamertag "MyGamertag" and you search to see if someone already has the gametag of "My Gamer Tag" itll say it doesnt already exist.

When you go to actually change your gamertag to "MyGamertag" it knows "My Gamer Tag" already exists and it will therefore put a suffix at the end of the gamertag you want.

Hopefully thats not too confusing but that's essentially how that works.

Tldr: if its giving you a suffix then someone DOES have the gamertag you want but could just have any number of combinations of changes between the captilizations and spacing.

I checked and there is nobody that has the same user name as me