I can't change my gamertag.

Discus and support I can't change my gamertag. in XBoX on Consoles to solve the problem; Hello, for some reason i can't change my gamertag and when i try to change it this message appears: "Sorry, there's a problem with the Xbox service.... Discussion in 'XBoX on Consoles' started by SPARSTE96, Jan 17, 2014.

  1. SPARSTE96
    SPARSTE96 Guest

    I can't change my gamertag.


    Hello,

    for some reason i can't change my gamertag and when i try to change it this message appears:

    "Sorry, there's a problem with the Xbox service. Try again later. For help with this problem, go to www.xbox.com/errorhelp.

    Status code: 80190843 "

    This is not a problem with my credit card because i can buy other things like DLC in the marketplace.

    Any help would be appreciated, thanks.

    :)
     
    SPARSTE96, Jan 17, 2014
    #1
  2. Takeda93
    Takeda93 Guest
    I Can't Change my gamertag

    I have an account that I use since some years ago which I changed changed it's gamertag once but now I have to pay!

    My problem is that when I enter to the Microsoft page to change my gamertag, it gets stuck on "Order" and doesn't proceed to make the respective payment and my gamertag remains the same.

    I don't know what to do because I tried already with different browsers and even from an Xbox 360... I cannot try with an Xbox one because I don't own one...
     
    Takeda93, Jan 17, 2014
    #2
  3. Smwutches
    Smwutches Guest
    I can't change my Gamertag

    The free change is only available if you were given a randomly generated tag when you created your account and are changing that tag for the first time. If the tag you have is one you chose, you will have to pay in order to change it.
     
    Smwutches, Jan 17, 2014
    #3
  4. iNb4 Ownage
    iNb4 Ownage Guest

    I can't change my gamertag.

    Hello! Have you tried to change your Gamertatg via Xbox.com (live.xbox.com/.../GamerProfile) to see if that works? Post back to let us know the outcome. I can't change my gamertag. :)
     
    iNb4 Ownage, Jan 17, 2014
    #4
  5. SPARSTE96
    SPARSTE96 Guest
    SPARSTE96, Jan 18, 2014
    #5
  6. Inzv
    Inzv Guest
    im sorry to hear about your issue try clear you cache and then re download your account and if it not that its your payment
     
    Inzv, Jan 18, 2014
    #6
  7. SPARSTE96
    SPARSTE96 Guest
    Update: i cleared the sysyem cache and redownloaded my account but i still can't change my gamertag.

    Inzv, i also tried to pay with another credit card so i don't think that the credit card is the problem in this particular case.
     
    SPARSTE96, Jan 18, 2014
    #7
  8. iNb4 Ownage
    iNb4 Ownage Guest

    I can't change my gamertag.

    Hey again SPARSTE96! Since I can not find any more possible solutions to your issue, I am going to forward your issue to an Official Support Agent to assist you. I can't change my gamertag. :) Please stand by and an agent will reach out to you on this thread to better assist you!
    I can't change my gamertag. :)
     
    iNb4 Ownage, Jan 19, 2014
    #8
  9. SPARSTE96
    SPARSTE96 Guest
    I don't want to seem like an arrogant kid but i'd like to find a solution soon. Have you forgotten about this thread?

    Where is that official support?
     
    SPARSTE96, Jan 25, 2014
    #9
  10. iNb4 Ownage
    iNb4 Ownage Guest
    Hey SPARSTE96!

    My apologies about the long wait. The Xbox Official Support Agents have been PRETTY tied up with some other customers and some other back end task I'm sure. I really had NO idea it would take this long for a reply. I'll send them another reminder about your
    thread though. I can't change my gamertag. :)

    If you would like faster help, you can always contact Xbox Official Support via Chat or a phone call by going to
    Contact Us | Xbox Support and you can even contact them on twitter @XboxSupport.
     
    iNb4 Ownage, Jan 25, 2014
    #10
  11. MisterFizzle
    MisterFizzle Guest
    Hey there SPARSTE96,

    Apologies for the delayed response.

    I'm definitely showing some weirdness on your account. I've passed this issue along to our Advocacy Team to investigate further. They will be best equipped to work with you and get things sorted out.
     
    MisterFizzle, Jan 27, 2014
    #11
  12. SPARSTE96
    SPARSTE96 Guest
    Thank you. I will post here again to let you know the result.
     
    SPARSTE96, Oct 31, 2018
    #12
  13. RainyH2O Win User

    I can't change my gamertag

    I am so sorry I have just found this gamertag is indeed registered, maybe I can only change a gamertag. As for this problem, please marked it as answered.
  14. JackAussieswede Win User

    I can't change my gamertag!

    Hi again, thanks for everyoneae tips and tricks. I got directed to the US page but re-wrote the region tag in the URL to sv-SE. This eventually forced it to let me pay the fe withwithout using an US sddress. Thanks again everyone :)
  15. JackAussieswede Win User

    I can't change my gamertag!

    Thanks, I'll try ot as soon as possible. The funny thing is that when we contacted Microsoft support the first time round they helped us migrate the account to sweden. Should I possibly try to sign in and out of the app on my PC to se if it makes a difference.
    Because every time I try I get redirected to the US page.
  16. Arminator Win User

    I can't change my gamertag!

    If your account is set to US as region, be aware that all prices shown for the US are WITHOUT sales tax. Depending on the state your US address is in, you need to add the state dependent sales tax to get the actual price you'll have to pay for the Gamertag
    change.

    However, since you say you are actually in Sweden, follow the instructions that WPAK described or contact the official Xbox support again to migrate your account to the country of Sweden properly.
  17. WPAK Win User

    I can't change my gamertag!

    Hi there,

    please double check both the child and parent account if they are indeed connected to Sweden, you should be able to check the region via this link for an account:

    https://live.xbox.com/Account/BillingAccountInformation

    If that still shows Sweden then you will have to Migrate the account via the steps mentioned here:

    https://live.xbox.com/AccountMigration    I'm not sure this will work for a child account or what exactly will happen, so you might want to consult Xbox Support if the account is indeed still connected to US.

    If the accounts are both Sweden, then be sure to check the country in bottom left corner when you are trying to change the GT that it matches your region.

    Also be sure to check if the Gamertag change can be done via the website:
    https://account.xbox.com/CustomizeProfile

    (be sure to double check the region in bottom left corner)

    Let us know the results
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I can't change my gamertag.

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