I can't cancel the Xbox Game Pass subscription.

You can cancel your current subscription at http://account.microsoft.com You may want to verify what type of Game Pass you entered. If it's Ultimate, you should still have access to Game Pass on PC.

If it is just Game Pass for console, after you cancel you would have to purchase a Game Pass for PC subscription. It can't be converted to a different type of subscription.

Same exact issue for me and did not resolve the issue.

Will need to cancel game pass subscription if I can't play the games.

• How do I cancel Game Pass?
  
  See How to cancel your Xbox subscription for details.
  

Web translation:

Dear Microsoft team

I Can't Cancel Xbox Game Pass Membership! Why, then?
Please write an answer about this! I can't bid on how I want to cancel the game pass membership!
You're a knowledgeable Response writer!

Response:

Hi there,

you should be able to cancel any subscription via the steps mentioned at this link:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

If that doesn't work then please double check if there are any issues with outstanding payments, if so it will show so at

http://account.microsoft.com/services these will need to be sorted first before you can cancel.

If for some reason you can't cancel the subscription even if there are not issues shown then please contact Xbox Support via Phone or Support Chat at
http://support.xbox.com/contact-us

They will be able to look into the issue on what may be causing it and help you solve it.

Let us know the results

Hi, Miranda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

• For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

------

• For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

"Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

------

If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

• Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

• Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

------

Please let me know if you have any further questions, I'd be happy to help.
Best regards.