I can't cancel my XBOX Subscription

Discus and support I can't cancel my XBOX Subscription in XBoX on Consoles to solve the problem; So I can cancel it on the website. lol.... GG 483b1a86-b29b-48f4-8d43-c41aca45df1e Discussion in 'XBoX on Consoles' started by xMinoux-[xboxvenue], Dec 27, 2016.

  1. xMinoux-[xboxvenue]
    xMinoux-[xboxvenue] Guest

    I can't cancel my XBOX Subscription


    So I can cancel it on the website. lol....

    GG

    :)
     
    xMinoux-[xboxvenue], Dec 27, 2016
    #1
  2. Inferno939
    Inferno939 Guest
    automatic subscription

    hi, i've a little problem, i can't cancel my automatic subscription on the xbox live, when i try to cancel on the website they tell me that i've find a flaw in the system and i can't continue...

    how can i cancel only the automatic subscription without cancel the xbox live subscription? i want to pay with prepaid card instead of credit card
     
    Inferno939, Dec 27, 2016
    #2
  3. Chtitibo21
    Chtitibo21 Guest
    Subscription

    I can't cancel my subscription on xbox live gold. Please help!
     
    Chtitibo21, Dec 27, 2016
    #3
  4. Mister Maka
    Mister Maka Guest

    I can't cancel my XBOX Subscription

    Hi there xMinoux!

    Sorry to hear about the subscription troubles. What happens when you try end your subscription? Do you get an error message? If a renewal is coming up soon, please make sure to reach out to
    Phone/Chat support for assistance to avoid being charged for more time.
     
    Mister Maka, Dec 29, 2016
    #4
  5. CaughtLeader866 Win User

    I can't cancel my subscription

    I had this problem once & I couldn't cancel because the card I was microsoft was still trying get a payment change your payment option & it should happen for you then hope this help.
  6. XBF Brad A Win User

    I can't cancel my subscription

    Hello Zipping,

    Thanks for reaching out to the forums. We understand you have an issue with cancelling a subscription. We recommend requesting a call from support.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  7. DeftJellyf1sh Win User

    I can't cancel my subscription.

    The only way in sorting it would be having to phone them
  8. Ricardo Lechuga Win User

    I can't cancel my subscription

    Hi Alexjameswp! My name is Ricardo an independent advisor ready to help you with this situation!

    To cancel a subscription trough Microsoft you need to know the account that it's tied to the subscription, if you don't know the account you must contact the bank to request them to stop those charges
  9. DustinDaughenbaugh Win User

    I can't cancel my subscription.

    i cant call them at the moment and i dont have enough money to renew. I need $25 and i only have $10
Thema:

I can't cancel my XBOX Subscription

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