I cant cancel a subscription !!!! Lost login

Discus and support I cant cancel a subscription !!!! Lost login in XBoX Accessibility to solve the problem; I need to cancel a subscription to xbox live that my son had several years ago. Microsoft are continuing to take payments even. The xbox account... Discussion in 'XBoX Accessibility' started by ZacEverett, Jun 16, 2023.

  1. ZacEverett
    ZacEverett Guest

    I cant cancel a subscription !!!! Lost login


    I need to cancel a subscription to xbox live that my son had several years ago.

    Microsoft are continuing to take payments even.

    The xbox account login has been lost and have no details.

    How do i get microsoft to stop taking my money. It's on a recurring card payment. I've changed my card but it's still taking payments.

    There is no phone number to speak to anyone. I cant login with an account as it's lost.

    This is really frustrating.

    :)
     
    ZacEverett, Jun 16, 2023
    #1
  2. WattyNuela Win User

    I cant cancel a subscription !!!! Lost login

    Hello Zaceverett, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear you're not able to cancel your subscription due to you losing access to your Microsoft account.

    I would like to let you know that without accessing the account is not possible to cancel a subscription, and no one at Microsoft can access to this information.

    If you already tried all the methods available regarding account recovery, I can recommend you reach out to your bank and ask for one of the next options:

    1. Block this incoming charge from Microsoft
    2. Block the current card and ask for a new one.

    In case you want to review the recovery methods, please visit this related article:
    https://answers.microsoft.com/en-us/outlook_com...

    Additionally, the last resource is submitting the Microsoft account recovery form:
    https://support.microsoft.com/account-billing/h...
  3. CrazY1985 Win User

    Help needed to cancel a subscription

    Head over to commerce.microsoft.com, login, click subscriptions and cancel it from there.
  4. MoeZArts Win User

    Starz subscription

  5. KeeganM400 Win User

    Please Help me

    Dont bother im just going to cancel my subscription and i just lost money
  6. denis97g Win User

    Solved: Game Pass by mistake

    Hi, login to your account on the pc, go to services and subscription and cancel the game pass.
Thema:

I cant cancel a subscription !!!! Lost login

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