I can't cancel a service

You would have to contact support and speak to billing to see if they can do anything. http://support.xbox.com/contact-us

yes I can see it. I canceled my subscription by mistake. I can't reach customer service.

The only option I get is add another card

My account is already set up to use the money in the account first

I want this order cancelled but customer service will not contact me I can't remove the card because they will not cancel the order

They don't need a reason to ban you. So no, you can't sue them. Threatening a multi-billion dollar company will get you no-where.

"...We may cancel or suspend your use of the Service at any time without notice and for any reason. Upon Service cancellation, your right to use the Service stops right away...."

Buy a new console or find a new hobby.

Next update - shortly after writing this to the forums Microsoft cancelled my service repair for no reason. They never told me about it any of those times either - i had to find out through the website. Even the rep on the phone can't figure out why and
they can't tell me who closed the service order because the rep didn't attach his name to the cancellation, which they say is very unusual. This is now the THIRD service repair i've made on this brand new unit since friday. Honestly i'm flabbergasted - i've
never seen service this terrible ever.