I can't buy xbox game pass PC / Je ne peux pas acheter le xbox game pass PC

CrabeEspion5488 · Sep 17, 2019

Hi, (sorry for my english, i'm french )

I try to subscribe xbox game pass for pc, but my microsoft account is detected in USA but i'm living in Belgium. And when i must write the information, i can't change the state USA, it's locked. For the end, i have finally a error message " We're have trouble
processing your payment and we'd like to get it sorted out " surely because the information is wrong. I have search a little bit in google and follow the instructions, see all settings of my pc region, my settings microsoft account and all is in Belgium and
not in USA... why my account is detected over there ?????

Thanks for the answer's.

Bonjour,

J'essaye de m'abonner au xbox game pass pour pc, mais mon compte microsoft est détecté aux USA mais je vis en Belgique. Quand je veux changer les informations de la barre de USA Belgique, c'est impossible, la barre est verrouillée. Pour finir, j'ai un message
d'erreur " We're have trouble processing your payment and we'd like to get it sorted out " surement car les informations sont fausses. J'ai cherché un peu sur google et suivis les instructions, regarder tous les paramètres de mon pc genre la région et etc,
les paramètres de mon compte microsoft et etc, et tout est en Belgique et pas aux USA...Pourquoi mon compte est détecté la-bas ????

Merci pour les réponses.

:)

XBF Chris J

Hello CrabeEspion,

Thank you for posting here on the Xbox forums. Can you check to see if your region is correct from this page :

Log into Account.Xbox.com from a pc
Click on your profile icon in the top right corner
Click on the 3 dots … in the pop up menu that comes up in the top right corner
Select Xbox settings
Select Change 360 account region

From there, make sure your region is correct. Hope this helps!

CrabeEspion5488

Hi,

Thank you for your answer.

I have try to do that but, i have another error message " There’s a problem completing your move right now. Please check the Region Change Support Page to make sure it will work for you, and try again later. " and when
i want to check the page, i have this message " Access Denied You don't have permission to access "http://www.spro.xbox.com/regionchangehelp" on this server. ".......i don't understand what is also
the problem !

Kiria_Hax

Moi j'ai acheter le game pass mais je n'ai pas de xbox comment puige récupéré mon code ?

[Mod Translation-I buy the game pass but I have no xbox how can I get my code?]

D_41

Salut, tu ne peux pas acheter et offrir un jeu sur une boutique étrangère. Comme le dit WPAK, tu peux demander un remboursement sur le support XBOX https://support.xbox.com/fr-fr

Ribanni32

Merci pour ta réponse mais du coup je ne peux pas vendre ma Xbox avec les jeux ?

I can't buy xbox game pass PC / Je ne peux pas acheter le xbox game pass PC