I can't buy the Xbox Game Pass Ultimate deal

WOLFPrimaryDst · Dec 6, 2019

Hey,

I can't seem to buy the current Game Pass Ultimate 3 month deal, I have xbox live already. A visa is connected to the account, but it gives a error when pressing the buy button. I thought that it was the Visa card (also use this one for xb live, that works),
so I decided to add a 15 euro card to my account. It still gives a error. It doesn't work on the xbox, but it also doesn't work from the microsoft site.

I tried to buy something else (70 cents to test), and that worked right away. I just can't seem to get the game pass deal.... Can anyone please help?

The error it gives is:

"

Contact mircosoft support,

Your payment can't be processed.

q08KofFLS0C/fNrl.0.0.5.15

2019/12/04 - 13:15:13 UTC

"

Thanks!

:)

CyTeK1978

so true, call microsoft or order an callback.

i think thats an system (store) thing.

what gold do u have? Test month or full?

BakyOsijekHr

Contact support. Choose payment and billing. Ask for support callback.

D4vid 360

Good deal. I would buy the ultimate though. even if the game pass is very often on sale

lI Comet Il

As Smwutches said, Game Pass Ultimate is Xbox Live Gold and gamepass combined it wouldn't make sense to have Xbox Live Gold and Game Pass Ultimate so it upgrades.

As far as I know, the £1 deal is to upgrade only anyway Not to buy out without Gold. You will have to buy Gold again unfortunately.

SA1NT 0F LI3S

Xbox Live is included in the Ultimate Game Pass. Buy purchasing this deal you have converted any XBL Gold to the new Ultimate Game Pass.

For more information please visit this site:https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

There is also resources to help you cancel your subscription as well.

Thanks for using the forums!

I can't buy the Xbox Game Pass Ultimate deal